FlexVerification: How to Set Up Delta Dental MFA

In October 2025 Delta Dental began requiring multi-factor authentication (MFA). Flex is here to keep your system running smoothly behind the scenes so your team can focus on what matters most —patient care. This guide will walk you through how to set up Delta Dental MFA in your FlexVerification settings.

✅Note: A FlexVerification Pro subscription and Administrator access are needed. To upgrade, contact us at 833-321-FLEX(3539). For details on user setup, view this guide: How to Change a User's Permissions↗️

Access

1. Log in as an Admin user.
2. From the navigation menu, click the gear icon to enter Settings.
3. On the far right, find the FlexVerification tab.
4. In FlexVerification Settings, scroll down to Connections, click to open.

 

Setup Multi-factor Authentication

Using one set of credentials, Flex will authenticate to multiple Delta websites.

1. To begin, click Connect.
2. After reading the introduction page, click continue in the bottom right.
3. Follow steps 1 - 6 in the MFA setup window. 
   • ⚠️Note: In step 3 you will log into your Delta Dental portal and add your assigned phone number.
4. When finished testing, select Done to complete setup.
5. Click Back to Connections.
6. Select Close.
7. Save changes in the bottom right corner of FlexVerification settings.

 

You are all set!

Looking for more?

➡️Learn how to configure all of your FlexVerification settings in this article: How to Set Up FlexVerification and Enable Automation
➡️Get an idea of what to expect in our FAQ guide here: FlexVerification: Payer Details, What to Expect, and FAQ
➡️Benefit injection is in early access. Check out our resources on setting up and processing a verification with injection: 🎥Early Access: FlexVerification Benefit Injection Walkthrough Video and How to Process an On-Demand FlexVerification

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If you have questions, please contact Flex Support.

Thank you!