Set Your Operating Hours and Special Closures

Accurate operating hours ensure your time-based features — like Missed Text Auto-Reply — work exactly when they should. Special closures help you handle one-off schedule changes like holidays or emergencies without interrupting service.

This guide walks you through how to manage your office hours and closures in the Server tab of Settings.

Notes: 🔒You’ll need admin-level access to update these settings. To update your user settings use this article: How Do I Change User's Permissions?↗️

⚠️Make sure you’re using version 6.10.1 or higher. Not sure which version you are on? Here’s how to check: How Do I Update Flex?↗️

 

Access the Server Tab

1. Log in as an Administrative User.

2. Click 'Settings' in the top right corner of the Main Toolbar.

3. Select the 'Server' tab.

Set Operating Hours

1. Once in the Server tab scroll down to 'Operating Hours'. 

2. Enable your days of the week.

3. For each day of the week, set your start time and end time.

   • Here is where you will set the hours your practice is typically open.

   • Use the time picker or click and type to set your AM & PM hours of operation.

4. 'Save' in the bottom right when finished.

Set Special Closures

1. Once in the Server tab scroll down to 'Special Closures'.
2. Click 'Add Closure'.
3. Set the 'Start Date & Time'.
   • Start Date format: mm/dd/yyyy
   • Start Time format: H:MM, AM/PM. (e.g., 09:00 AM)
4. Set the 'End Date & Time'.
   • Start Date format: mm/dd/yyyy
   • Start Time format: H:MM, AM/PM. (e.g., 05:00 PM)
5. 'Save' in the bottom right when finished.
   • To remove a special closure click the red ❌ to the right of the closure and 'Save'.
     

✅Business hours and special closures are used across multiple features — keeping them current helps ensure communication is consistent and auto-replies are sent when you are truly unavailable.

Next Steps

• 🗝️Missed Text Auto Reply is coming soon and is available now to select users. For more information or for a sneak peek, check out this related guide: Missed Text Auto-Reply: Set Your After Hours Response↗️
• 🥭Using Mango? Consider enabling Missed Call Text Messages. Click here to learn how!
• 🧩Interested in becoming a Mango/Flex customer? With this form, we can pass your information to Mango and a member of their team will contact you with details.

You’re All Set!

Your operating hours and closures are now active — and your patient messaging is in sync with your real-world schedule.

If you found this information helpful, please like and/or comment below!

If you have questions, please contact Flex Support.

Thank you!