My Flex Subscription: Managing Information and Processing Missed Payments

Welcome to the new Billing Portal. As your needs change, we've got you covered. Flex makes updating billing or payment information simple, so you can stay focused on what matters most.

In this guide, you will learn:

• How to access the billing portal.
• How to update your payment information.
• How to process a missed payment.
• Manage additional changes.

 

Access:

• Log in on our billing portal site: https://www.billingportal.com/s/flexdentalsolutions↗️
  • This link is also found on our website↗️. Look for the Billing Portal button in the top right corner.

• Enter your email address.

• Select 'Get Login Link Via Email'.
• Use the link sent to your inbox to log in.
  • ✅Note: If you have your login credentials, instead, simply click 'log in', you do not need to get a login link via email. Users who forgot their password, choose 'forgot password'. 

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To update your payment information:

• After logging in you are brought to your billing dashboard:
• Scroll down to Billing Details and select Update Payment Method.
• Enter your updated payment and billing details.
• Save to update.

⚠️Note: If a recent subscription payment method failed, you'll also need to process the missed payment.

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To process a missed payment:

• Access the Invoices tab.
• Click View to open the invoice.
• Select the Pay Invoice Online button.
• Choose a payment profile and apply changes using the Pay With Selected Profile Button or add a new card.
• If you are adding a new card, click Submit Payment when finished. To exit without saving, use Cancel or X.
• When approved, the invoice is marked as paid and a confirmation appears in green at the top of your page.
• Next to the Flex logo at the top, continue to All Invoices.

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If additional changes are needed

Use the following areas on your billing dashboard:

• Use the left panel to :
  • Download a copy of your Business Associate Agreement (BAA).
  • Schedule time with a billing rep or customer success manager.
  • Contact Us to add a subscription or upgrade your current plan.

• Review or change your account information under Edit Contact Information.

  

You are all set!

To set up ACH payment method, view this article: My Flex Subscription: Adding an ACH Payment Method↗️

If you found this information helpful, please like and/or comment below.

If you have additional questions or need assistance you can contact us directly at: [e-mail] or call 833-321-3539 and select option 2 for billing support.

Thank you.

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